Refund policy
At Skinavra, customer satisfaction is important to us. As our products are fulfilled through trusted international suppliers using a dropshipping model, our Refund & Return Policy reflects our fulfillment process while remaining fair to our customers.
By placing an order with Skinavra, you acknowledge and agree to the terms outlined below.
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Returns
Due to the nature of our products and international fulfillment process, we do not accept returns for:
* Change of mind
* Buyer’s remorse
* Ordering the wrong product
* No longer wanting the item after delivery
For hygiene and safety reasons, all skincare, cosmetic, beauty, and personal care products cannot be returned once delivered unless they arrive damaged, defective, or incorrect.
Please do not send any products back without contacting us first. Unauthorized returns will not be accepted.
For all return-related inquiries, please contact us at:
Email: Skinavra@gmail.com
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Damaged, Defective, Incorrect, or Missing Items
Please inspect your order immediately upon delivery.
If your order arrives:
* Damaged
* Defective
* Incorrect
* Missing items
please contact us within 30 days after delivery.
To help us review your request, please include:
* Your order number
* Clear photos or videos of the product
* Photos of the shipping label and packaging (when applicable)
After reviewing your claim, Skinavra may, at its sole discretion:
* Send a replacement item, or
* Issue a full or partial refund.
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Lost or Excessively Delayed Shipments
If your shipment appears to be lost or has experienced an excessive delay beyond the normal shipping timeframe, please contact us.
We will investigate the shipment together with our fulfillment partner and shipping carrier.
If the claim is approved, we may, at our discretion:
* Send a replacement shipment, or
* Issue a refund.
Carrier investigations may require several business days before a final decision is made.
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Items Not Eligible for Returns or Refunds
We cannot accept returns or provide refunds for:
* Change of mind
* Buyer’s remorse
* Incorrect product selected by the customer
* Products that have been opened or used
* Skincare, cosmetic, beauty, or personal care products returned for hygiene reasons
* Orders refused because customs duties, VAT, import taxes, or other government fees were not paid
* Delays caused by customs clearance, weather conditions, shipping carriers, holidays, or other events outside our reasonable control
* Minor packaging damage that does not affect the product itself
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Refused or Unclaimed Shipments
If a customer refuses delivery or fails to collect a shipment, any return shipping costs, customs charges, storage fees, or carrier fees may be deducted from any eligible refund.
If the shipment cannot be returned to our fulfillment partner, no refund may be issued.
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Customs Duties, VAT, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country’s authorities.
These charges are determined by the destination country’s customs authorities and are the customer’s responsibility unless otherwise stated during checkout.
Skinavra does not control these charges and cannot estimate their amount in advance.
Customs duties, VAT, import taxes, and similar government fees are non-refundable by Skinavra.
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Order Cancellations
Orders begin processing shortly after they are placed.
If you wish to cancel your order, please contact us as soon as possible.
Cancellation requests can only be accepted before the order enters fulfillment.
Once an order has been processed or shipped, it can no longer be cancelled.
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Exchanges
We do not offer direct product exchanges.
If you receive an eligible damaged, defective, or incorrect product, we will review your request and, where appropriate, provide a replacement.
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Product Results Disclaimer
Individual results from skincare and personal care products may vary from person to person.
Skinavra does not guarantee any specific cosmetic, skincare, or therapeutic results from the use of any product.
Customers are responsible for reviewing product ingredients before use and discontinuing use if irritation or an allergic reaction occurs.
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European Union Customers
If your order is delivered to a member state of the European Union, you may have additional consumer rights under applicable local laws.
Nothing in this policy limits or excludes any mandatory rights that cannot legally be waived under the laws of your country of residence.
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Refund Processing
If your refund request is approved, your refund will be issued using your original payment method.
Please allow up to 10 business days after approval for the refund to be processed.
Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
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Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Email: Skinavra@gmail.com